SHIPPING AND DELIVERY
Read more about our shipping and delivery here. Our services are currently operating in more than 200 countries worldwide. Nothing means more to us than bringing our customers great value and service. We will expand our services for our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to more than 200 countries around the world. However, there are some locations we are unable to. We will contact you if we can’t send the package to your country.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you agree that one or more packages will be sent to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States||07-15 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within five days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order already placed more than five business days ago and there is still no information on your tracking number, feel free to contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, just send us messages here and we will do our best to help you out.